FAQ

Apartments can either come furnished or unfurnished. For a list of what is included in apartments please contact us. Additional furniture and accessories can be purchased or rented through your residents’ portal.

We welcome most pets with open arms! We have allocated certain floors of our developments as pet friendly floors. However, there are restrictions on the type of pet and they will need to attend a pet interview to check that veterinary records are up to date and that they will fit in with the community. Please ask for our pet policy for more information.

These are not provided but additional homeware packages can be bought through your residents’ portal ready for your move-in.

Our apartments are all non-smoking. There is a designated area within the development where you will be able to smoke and dispose of any waste accordingly.

You can hang pictures and mirrors to your heart’s content. We only ask that you follow our installation instructions and that you return the apartment back to its original condition on leaving the property.

The number of electronic fobs allocated will be based on the number of registered residents within the apartment. Additional keys will be made available by your residents’ team at an additional cost.

The amount of people living in your apartment depends on your apartment type. A 1-bed for example can only occupy 2 people, a 2-bed would work for a maximum of 4 people and a 3-bed would allow a maximum of 6. An infant under 2 would also be allowed in each of these apartments type.

It’s your home and there is no limit to the number of guests. However, we do ask that residents respect their neighbours and keep noise to a minimum. Our shared social areas do have number restrictions; please ask your residents’ team for details.

Unfortunately not. Our apartments are available as viewed; either furnished or unfurnished.

Contents insurance up to £5,000 (excess charges apply) is included within your rent. If the value of your belongings exceed this amount, we recommend purchasing an additional policy.

Each apartment has been cabled for a BT landline but you would need to arrange a contract directly with BT and this would be at your own cost. We will provide assistance if necessary.

Alternatively we can offer a Voice Over IP (VoIP) phone using the building’s broadband. Please discuss this with your residents’ team as there are several service options available. An extra charge would apply.

There is a weekly refuse collection. Please dispose of your waste in the refuse chutes on each floor, which will be shown to you on move-in. We encourage residents to recycle using the bins provided.

All the major appliances are included. This includes a washer/dryer, dishwasher, fridge/freezer, hob and oven.

The residents’ team will have fobs to your home but will only ever use them after requesting your permission, unless in the case of emergencies as detailed in your resident’s handbook.