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Key/Fobs - Essential Living

Key/Fobs

Prior to our Lettings department handing over the apartment fob/keys they will once again require sight of your original documentation. This is to ensure the fob/keys are handed to the correct resident named on the contract.

We will supply one key/fob per bedroom plus one extra fob e.g. studio/one bedroom apartment would be issued with 2 keys/fobs, two bedroom apartments would be issued with 3 keys/fobs.

You will also be issued with one mail box key per apartment.

Key Charges

Should you require additional keys/fobs for your apartment or should you lose a set these can be supplied at an additional charge via the onsite Residents’ Team.

In this instance a charge of £25.00 per key/fob or mail box key £15.00 will be applicable. Please complete a key/fob Request Form (available from the onsite Residents’ Team).

Once you have completed the form please return it and pay by credit/debit card at the front desk or through your Customer Portal.

Accounts will then advise the Residents’ team once the funds have cleared, they will issue the replacement and request a signature for receipt.

Access to your apartment

In the event you lock yourself out of your apartment the Residents’ Team will be able to provide access. Positive photo identification will be required before access is provided; it is our recommendation that you allow us to hold a photograph of you on file for this reason.

All fobs are electronic and therefore if lost can be cancelled immediately once reported, helping to maintain the security of the development and your home.

NB: Please advise the Residents’ Team as soon as practicable so they can cancel the fob as a Matter of Urgency.

 

 

Date last modified: Tuesday, September 27, 2016

Key/Fobs - Essential Living