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Internet (Vantage Point) - Essential Living

Internet (Vantage Point)

There are 2 internet packages that you can have:

 

Building Wi-Fi

This is included in your rental. Speeds are up to 45Mbps download and 5Mbps upload. 20 active devices allowed online at any time.

 

Apartment Switch Upgrade

This is charged at £10 per month. Speeds are up to 100Mbps download and 100Mbps upload. 40 active devices allowed online at any time. The network switch and ports within the apartment are also activated.

 

Each apartment runs in its own virtual network (VLAN). This separates all network traffic so only devices within their own network can see each other, making it secure while allowing access to other internal devices including printers and storage devices. This network can be accessed from anywhere within the building, each resident is provided with a username and password to authenticate onto their network.

Wireless devices like smart phones and laptops can log onto the portal and authenticate, however devices such as Apple TVs, Games console, Sky boxes, Printers and storage devices cannot authenticate. To connect these devices, the residents’ team will contact out Wi-Fi provider, Curve IT, who will require the device’s unique identifier, a MAC address once supplied and loaded the device will work.

Should any wireless devices need to be added that can’t be authenticated the Resident’s team will require the following information:

  • Apartment number
  • The tier package that the resident is on
  • MAC address of the device(s) needing to be added

If the resident has upgraded to the higher tier any devices which the client plugs into their apartment wall ports will be automatically authenticated. We always recommend plugging in games consoles, printers and TV’s into the apartment wall ports where the device allows this as the speed and consistency of connection is improved.

If the resident has continued network issues after adding the MAC address(es) we would need to go through some troubleshooting steps:

  • What is the problem?
  • Have they rebooted their device?
  • Can they see the Wi-Fi network and connect to it?
  • Have they tried accessing elsewhere in the building as a test?
  • Have they tried authenticating with their username and password on the portal page if they can access it at: https://vantagepoint.curve.support/portal/vantage_point
  • Have they tried a different internet browser
  • If the device has a network port and a updated package can they try plugging into a network port in the apartment to test it

If you still have a problem, the residents’ team would request permission to forward your contact details to CurveIT so that CurveIT could call you. They would also require the following information:

  • What is the nature of the issue?
  • What is the device make and model?
  • What is their MAC address and IP address of the device?
  • Is the device plugged into the wall data port?

Any further communication would only be via the residents’ team and not directly to you unless pre-authorised.

Date last modified: Tuesday, November 1, 2016

Internet (Vantage Point) - Essential Living