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Internet Access - Essential Living

Internet Access

Included in your rent is access to the building-wide Internet, which allows you to access the Internet on any of your devices
throughout the building; whether within your apartment or in one of the amenity areas.
1. To connect to your home Internet, please search via your settings and chose to connect to Union Wharf on your device.
2. Then click on your browser (Chrome, Safari or Internet Explorer).
3. A Union Wharf page will pop up, asking you to accept the Terms & Conditions.
4. Once these have been accepted, log in with your apartment log in credentials:
Apartment No.
You will need to authenticate all of your devices using the details above using the same method as when you first moved in.
There are three Internet packages that residents can have:
Essential: Building-wide Internet, which is included in your rent. Up to 45Mbps download and 5Mbps upload on up to 12 active
devices allowed online at any time, with a monthly download limit of 125GB. A notification will be sent to you when you have
used 75% and 95% of your data.
Premium: Building-wide Internet for an additional £15.00/month. Up to 100Mbps download and 100Mbps upload on up to 25
active devices allowed online at any time, with a monthly download limit of 250GB. A notification will be sent to you when you
have used 75% and 95% of your data.
Business: Building-wide Internet for an additional £30.00/month. Up to 200Mbps download and 200Mbps upload on up to 35
active devices allowed online at any time, with a monthly download limit of 400GB. A notification will be sent to you when you
have used 75% and 95% of your data.
If you wish to upgrade, please email the residents’ team and they will arrange this (takes 24 hours to activate during the week).
Please note, there is a minimum sign up of 3 months for all upgrades.
Each apartment runs its own virtual local area network (VLAN). This separates traffic so only devices within the network can
see each other, making it secure while allowing access to other internal devices including printers and storage devices. This
network can be accessed from anywhere within the building. Each resident is provided with a username and password to
authenticate onto their network.
Wireless devices like smartphones and laptops can log onto the portal and authenticate, however devices such as Apple TVs,
games consoles, Sky boxes, printers and storage devices cannot authenticate. To connect these devices, the residents’ team
will contact our Internet provider, Curve IT, who will require the device’s unique identifier and a MAC address/WiFi address.
Once supplied and loaded the device will work.
For details on our data protection, please see the data protection section on this form. | Issued: 17/17/2019 2 of 5
All payments will be invoiced in advance, along with your monthly rent and estimated utility contribution, on the first of each
month. This will be collected by direct debit as part of the next payment cycle by Essential Living Management Services Ltd.
Should you fall behind with the payment, the management reserve the right to suspend your Internet services with immediate
effect until the account is brought back up to date.
Should any wireless devices need to be added that can’t be authenticated, the residents’ team will require the following:
1. Apartment number
2. The Internet package that you is on
3. MAC address of the device(s) needing to be added
If you have upgraded to the higher Internet tier, any devices that you plug into your apartment’s wall ports (if available) will be
automatically authenticated. We always recommend plugging in games consoles, printers and TVs into the apartment wall ports
where the device allows this as the speed and consistency of connection is improved.
If you have continued network issues after adding the MAC address(es) please try troubleshooting with the below:
• Have you rebooted your device?
• Can you see the Internet network and connect to it?
• Have you tried accessing elsewhere in the building as a test?
• Have you tried authenticating with your username and password on the portal page?
• Have you tried a different Internet browser?
• If the device has a network port and an updated package, try plugging into a network port in the apartment to test it
If you still have a problem, the residents’ team would forward the contact details of the resident to Curve IT, our IT support.
They would require the following information:
• What is the nature of the issue?
• What is the device make and model?
• What is the MAC address and IP address of the device?
• Is the device plugged into the wall data port?
Any further communication would only be via the residents’ team and not directly to you unless pre-authorised.
The Landlord’s Internet service (the Service) is being provided by a third party service provider (“Curve IT”) in conjunction with
Essential Living (collectively, the “Companies” or “We”).
As a condition of accessing this Service, you must agree to the following terms and conditions of use (“Terms of Use”). If you do
not agree, you may not access or use the Service. Your use of the Service indicates your acceptance of these Terms of Use.
Network Connection means the network outlet provided in your apartment and through the property that allows you to
connect to the Essential Living Internet.
Special Conditions means any further conditions applicable to the use of your connection to the Essential Living Internet, as
notified to you in accordance with point 9 below.
For details on our data protection, please see the data protection section on this form. | Issued: 17/17/2019 3 of 5
Editorial control:
The Companies do not review or exercise any editorial control over the content or materials made available over the Internet
by third parties, including without limitation any electronic mail transmissions, newsgroups, or the like. We may remove, block,
filter, or restrict by any other means any materials that, in the company’s sole discretion, may be illegal, may subject the
Companies to liability, or may violate these Terms of Use. The Companies may cooperate with legal authorities and/or third
parties in the investigation of any suspected or alleged.
You expressly acknowledge & agree that there are significant security, privacy & confidentiality risks inherent in accessing or
transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless
technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other
programs that can damage your computer or network.
The Companies respect the privacy of all users of the Service. The Service does not correlate the user of this service with the
sites visited. We record the apartment number of the user for billing purposes. The record of a specific name associated with
that apartment number is stored in a separate database to protect the privacy of the user. A log of all Service usage activity
is maintained for system performance, maintenance and security requirements. At some properties we provide the ability for
a Service user to print a document or web page whilst using the Service. While we take reasonable measures to secure the
printer, because it is a shared printer we cannot ensure others may not see a document you print. The Companies will only
disclose usage information without your permission when required by law, or in good faith that such action is necessary to
investigate or protect against harmful activities to Essential Living residents, visitors, associates, or property (including this
Service), or to others. If you have any privacy-related questions or concerns please email to
You must:
You are responsible for all activity originating from any machine using the Network Connection provided in your apartment or
via the building Internet.
Notify the residents’ team of any problems, faults or breaches of this policy you detect or become aware of.
Abide by relevant UK legislation. This includes (but is not limited to) The Copyright, Designs & Patents Act; The Regulation of
Investigatory Powers Act; and The Computer Misuse Act.
Abide by relevant regulations, as set out in the residents’ handbook or notified to you from time to time.
Ensure your computer software is updated to the required minimum level as defined at the time of connection.
Install, run and regularly update your computer’s antivirus and firewall software.
Abide by any other special conditions notified to you by Essential Living or Curve IT needed to ensure the continued operation
of the Essential Living Internet service.
Ensure that the means of access to the Network Connection and personal equipment (i.e. passwords) are kept secure and are
not disclosed to third parties.
Preserve the confidentiality of information relating to the Internet service where the information is not in the public domain.
Accept that the Landlord and Essential Living may hold and process any personal data submitted by you for validation and
statistical purposes, and for the purposes of the management of the Service or for any other lawful purpose notified to you
and they may also pass the information on to other members of Essential Living or other authorised third parties in compliance
with the Data Protection Act 1998.
Ensure that any personal data submitted is accurate to the best of your knowledge, and that any changes in that personal data,
will be made known to the residents’ team at the earliest possible opportunity.
Accept that the service and the Network Connection are provided without warranty. No guarantee can be made that the service
will be uninterrupted, error free or virus free. Any representations or warranties given by any member of the residents’ team
relating to the service, express or implied, are excluded to the maximum extent permitted by law.
Meet any charges made for reconnection to the service (where appropriate).
Accept that the Landlord and Essential Living are not commercial Internet Service Providers (ISP) and as such do not operate a
compensation policy for disruptions service.
For details on our data protection, please see the data protection section on this form. | Issued: 17/17/2019 4 of 5
You must not:
Use the service to gain, or attempt to gain, illegal or unauthorised access to data.
Pass on the service to others, whether for commercial gain or free of charge.
Simultaneously connect more than the allocated number of devices to the service.
Connect hubs, switches or wireless networking equipment to the Netgear connection provided in your apartment.
Connect machines running server operating systems or services (including for example DHCP, DNS, web servers, etc.) to the
service connection provided in your apartment.
Install or use any peer-to-peer file-sharing applications on machines connected to the service including, but not limited to,
BitTorrent, eDonkey or other equivalent software.
Cause disruption to the normal operation of the network (internal or external) or to any devices connected to it.
Use the service for any activities that bring the Landlord, Essential Living or associated agents into disrepute.
Any misuse of the service including, but not limited to, those described above will be regarded as a serious disciplinary matter.
Misuse will result in the immediate termination of your access to the service.
The disconnection period depends upon the nature of the misuse. It may also result in the issuing of a violation notice by
Essential Living, or an investigation by the police. Third party charges might apply if damage occurs to the main system.
The following might be reasons for an immediate disconnection:
Viruses: Should your equipment be disconnected due to malware an invoice of £35 for the reconnection will apply. There is no
defined period of disconnection – once the virus threat has been removed, reconnection can be sought immediately.
General misuse: Upon detection of a suspected breach of this policy, you will be immediately disconnected. If this is the first
breach, you will need to contact the residents’ team who will advise the reason for the disconnection and provide guidance
on how to stay within this policy. Examples of general misuse breach include, but are not limited to, using peer-to-peer file
sharing (both encrypted & unencrypted), or CERT complaints relating to a machine connected to the service.
Copyright abuse: Relates to the illegal downloading and distribution of copyrighted material irrespective of the mechanism
used to do so. This is a serious offence, and there has been substantial, international media coverage associated with this type
of activity. The law is quite specific in this area and ignorance of the illegality of this activity is not a legitimate defence.
Network abuse: Examples of network abuse include, but are not limited to, port scanning, connection of hubs, switches,
wireless access points, routers and unauthorised servers to the Network Connection in your apartment. In severe cases, for
example where serious illegal activity has taken place or where repeated breaches of the conditions in this acceptable use
policy have occurred, action may be bought under the violation notices procedure. This action may result in the permanent
removal of access to the service.
To the extent that applicable law permits:
The Landlord and its agents, including Essential Living, bear no legal responsibility for the accuracy or comprehensiveness of
the service.
The Landlord and its agents, including Essential Living, accept no liability for, and you will not be entitled to claim against
Essential Living in respect of, any direct, indirect, consequential or incidental damages or losses arising from use of the
Network Connection, or from the unavailability of, or break in access to, the service, for whatever reason.
The materials available through the service and through any third party are provided on an “as is” and “as available” basis and
without warranties or conditions of any kind either express or implied. The companies make no warranty or representation as
to the accuracy, currency, completeness, reliability or usefulness of information distributed through the service.
For details on our data protection, please see the data protection section on this form. | Issued: 17/17/2019 5 of 5
To the fullest extent permitted by applicable law, the Companies expressly disclaim all warranties and conditions of any kind,
whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular
purpose. The Companies make no warranty that the service will be uninterrupted, timely, secure, or error free, or that software
defects will be corrected or that this site or the server that makes it available, is free of viruses or other harmful components.
The companies make no warranty regarding any goods or services or the delivery of any goods or services purchased or
obtained through or from the service or advertised through the service, or regarding any transactions entered into through
the service. No advice or information, whether oral or written, obtained by you via the service shall create any warranty not
expressly stated herein.
The Landlord and its agents, including Essential Living, shall not incur any liability to you for delay in provision of the service as a
result of an event that is beyond the reasonable control of Essential Living. This shall include such things as illness of staff, acts of
God, civil disturbance, strikes or other industrial action, war or governmental advice.
To the fullest extent permitted by applicable law, under no circumstances, including but not limited to, negligence, shall the
companies be liable for any direct, indirect, incidental, special or consequential damages, including but not limited to, damages
for loss or profits, use, data or other intangibles, even if the companies have been advised or the possibility of such damages,
that result from the use or the inability to use the service, from any changes to the service, or from unauthorized access to
or alteration of your transmissions or data. You specifically agree that the companies are not responsible or liable to you or
anyone else for any threatening, defamatory, obscene, offensive, tortious, or illegal conduct of yours or of any other party or
any infringement or another’s rights, including intellectual property rights, arising on, from, or in connection with the service.
You are solely responsible for your own conduct in using this service, and will indemnify and hold harmless the Companies from
any claims, liability, damages or costs that result from your conduct in using this service. If you are dissatisfied with the service,
the materials available on or through the service, or with any provisions in this legal notice, your sole and exclusive remedy is to
discontinue using the service.
How we use your data:
We collect the information on this form in order to be enable you to use the building facilities i.e. activity room, gym, drawing
room, dining room, terraces and for providing services such as private hire of the applicable facility, granting a permit for a
parking bay, postal delivery or granting access to you apartment when you are not there.
We may work with or you may have a direct relationship with our service providers to deliver these services. Your information
may be shared with them in order to help us deliver the service.
Without your data you won’t be able to use these above service or facilities.
We won’t keep this information for longer than is necessary, i.e. up to three months after the day of the event, for the length
of your tenancy or as per the statutory requirements for financial and personal information.
Further information about how we use, share and otherwise process your personal data, and information about your rights can
be found here:
If you have any questions, please contact us at:

Date last modified: Thursday, August 1, 2019


Essential Living