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Internet Access - Essential Living

Internet Access

Included in your rent is access to the building-wide High Speed Internet Access service (HSIA), which allows you to access the
Internet on any of your devices throughout the building; whether within your apartment or in one of the amenity areas.
1. To connect to your home HSIA, please search via your settings and chose to connect to Vantage Point on your device.
2. Then click on your browser (Chrome, Safari or Internet Explorer).
3. A Vantage Point page (https://vantagepoint.el.curve…) should pop up, asking you to accept the Terms & Conditions.
4. Once these have been accepted, log in with your apartment log in credentials:
Apartment No.
You will need to authenticate all of your devices using the details above using the same method as when you first moved in.
There are three Internet packages that residents can have:
Building-wide HSIA, which is included in your rental. Up to 45Mbps download and 5Mbps upload on up to 12 active devices
allowed online at any time, with a monthly download limit of 125GB. A notification will be sent to you when you have reached
100GB of downloads.
Building-wide HSIA for an additional £15.00/month. Up to 100Mbps download and 100Mbps upload on up to 25 active devices
allowed online at any time, with a monthly download limit of 250GB. The apartment’s network switch and ports are also activated if
applicable). A notification will be sent to you when you have reached 200GB of downloads.
Building-wide HSIA for an additional £30.00/month. Up to 200Mbps download and 200Mbps upload on up to 35 active devices
allowed online at any time, with a monthly download limit of 400GB. The apartment’s network switch and ports are also activated (if
applicable). A notification will be sent to you when you have reached 300GB of downloads.
Should you wish to upgrade, please email the residents’ team and they will arrange this (takes 24 hours to activate during the week).
Each apartment runs its own virtual local area network (VLAN). This separates traffic so only devices within the network can see
each other, making it secure while allowing access to other internal devices including printers and storage devices.
This network can be accessed from anywhere within the building. Each resident is provided with a username and password to
authenticate onto their network.
Wireless devices like smartphones and laptops can log onto the portal and authenticate, however devices such as Apple TVs,
games consoles, Sky boxes, printers and storage devices cannot authenticate.
To connect these devices, the residents’ team will contact our HSIA provider, Curve IT, who will require the device’s unique
identifier and a MAC address. Once supplied and loaded the device will work.
For details on our data protection, please see the ‘data protection’ section on this form. 1.
Should any wireless devices need to be added that can’t be authenticated, the residents’ team will require the following:
1. Apartment number
2. The HSIA package that you is on
3. MAC address of the device(s) needing to be added
If you have upgraded to the higher HSIA tier, any devices that you plug into your apartment’s wall ports will be automatically
We always recommend plugging in games consoles, printers and TVs into the apartment wall ports where the device allows this
as the speed and consistency of connection is improved.
If you have continued network issues after adding the MAC address(es) please try troubleshooting with the below:
• Have you rebooted your device?
• Can you see the HSIA network and connect to it?
• Have you tried accessing elsewhere in the building as a test?
• Have you tried authenticating with your username and password on the portal page?
• Have you tried a different Internet browser?
• If the device has a network port and an updated package, try plugging into a network port in the apartment to test it
If you still have a problem, the residents’ team would forward the contact details of the resident to Curve IT, our IT support.
They would require the following information:
• What is the nature of the issue?
• What is the device make and model?
• What is the MAC address and IP address of the device?
• Is the device plugged into the wall data port?
Any further communication would only be via the residents’ team and not directly to you unless pre-authorised.
How we use your data:
We collect the information on this form in order to be enable you to use the building facilities i.e. activity room, gym, drawing
room, dining room, terraces and for providing services such as private hire of the applicable facility, granting a licence for a
parking bay, postal delivery or granting access to you apartment when you are not there.
We may work with or you may have a direct relationship with our service providers to deliver these services. Your information
may be shared with them in order to help us deliver the service.
Without your data you won’t be able to use these above service or facilities
We won’t keep this information for longer than is necessary, i.e. up to three months after the day of the event, for the length of
your tenancy or as per the statutory requirements for financial and personal information.
Further information about how we use, share and otherwise process your personal data, and information about your rights can
be found here:
If you have any questions, please contact us at

Date last modified: Friday, August 9, 2019


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