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Anti-social behaviour - Essential Living

Anti-social behaviour

As detailed in your Assured Shorthold Tenancy Agreement “W8.3”

 

Being a good neighbour

How you get on with your neighbours can be one of the most important factors in determining whether you are happy in your home. We must remind you that any nuisance in or around your home, caused by yourself, family members or visitors, is a breach of your tenancy agreement.

We do not tolerate nuisance, annoyance or harassment to us, our customers, or visitors to the building and complaints of this nature will be formally investigated and action taken.

You must respect your neighbours and not do anything in your home or the building which causes a nuisance or annoyance to us or your neighbours or visitors to the building. In particular, you must not play any music, TV or computer games which can be heard outside your home between 10pm & 8.30am.

 

Anti-social behaviour FAQs

What is anti-social behaviour?

Anti-social behavior (ASB) can be anything from noise or nuisance to incidents of violence or intimidation. Examples are:

  • Noise – playing loud music; frequent parties; very loud television
  • Lifestyle clashes
  • Racial harassment
  • Criminal behaviour
  • Violence and domestic abuse
  • Dogs barking for long periods of time

When is noise anti-social behaviour?

Nuisance caused by noise is a big cause of problems between neighbours. Excessive noise by loud music, revving engines or DIY work can disturb everyone. You should be considerate to your neighbours at all times and keep noise to a minimum.

What can I do to stop my noise from disturbing other people?

Noise between properties, particularly flats, can be reduced by:

  • Placing TV, radios and stereos away from shared walls.
  • Always keep the volume down to reasonable levels particularly late at night & early in the morning.
  • Carrying out household activities such as using the vacuum cleaner/washing machine at reasonable times of the day.

What should I do if I think I am a victim of anti-social behaviour?

Contact the Residents’ Team as soon as possible after the incident and tell us what happened, record details of any further incidents using the incident log we will give you, and encourage any other witnesses to contact us.

Why do I have to complete incident diary? I have told you about the problem, can you just go & deal with it?

Incident diaries are absolutely invaluable to us because they describe what has happened, who is involved, how it affects you and whether anybody else has seen the incident. If you write your diary as soon as you can after the incident has happened it is fresh in your mind and you are writing it in your own words. The best evidence for us is from the witnesses who have actually seen or been subjected to the anti-social behaviour.

If we decide to challenge the perpetrator we will look at the information in the incident diary to use this to reinforce our case. If you have written things down soon after the incident we can be confident that we have the right details to challenge the perpetrator. If the case ever went to legal action, diary sheets are direct evidence that we can use.

Please note that your identity will be known by the resident’s team only and your information will never be released to the person of whom you are making a complaint about.

Date last modified: Thursday, November 17, 2016

Anti-social behaviour - Essential Living