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Essential Living
Essential Living
Essential Living

WiFi Terms & Conditions

WIFI TERMS
AND CONDITIONS
RESIDENTS’ ACCEPTABLE USE POLICY
By using the Landlord’s WiFi service managed by Essential Living (herein referred to as the Essential Living WiFi) you are
agreeing to abide by all the terms and conditions laid out in this Acceptable Use Policy (AUP). If you breach these conditions,
your access to the WiFi may be temporarily or permanently terminated.
Definitions:
The Essential Living WiFi is the service provided by the Landlord that offers a connection to the Internet. Please refer to the
WiFi service description in the residents’ handbook for further information: essentialliving.co.uk/handbook
Network Connection means the network outlet provided in your apartment and through the property that allows you to
connect to the Essential Living WiFi service.
Special Conditions means any further conditions applicable to the use of your connection to the Essential Living WiFi, as
notified to you in accordance with point 9 below.
RESPONSIBILITIES
You are responsible for all activity originating from any machine using the Network Connection provided in your apartment
or via the building WiFi. In addition to this general responsibility you should adhere to the points below. You must:
Notify the residents’ team of any problems, faults or breaches of the AUP you detect or become aware of.
Abide by relevant UK legislation. This includes (but is not limited to) The Copyright, Designs & Patents Act; The Regulation of
Investigatory Powers Act; and The Computer Misuse Act.
Abide by relevant regulations, as set out in the residents’ handbook or notified to you from time to time.
Ensure your computer software is updated to the required minimum level as defined at the time of connection.
Install, run and regularly update your computer’s antivirus and firewall software.
Abide by any other special conditions notified to you by Essential Living or Curve IT needed to ensure the continued operation
of the Essential Living WiFi.
Ensure that the means of access to the Network Connection and personal equipment (i.e. passwords) are kept secure and are
not disclosed to third parties.
Preserve the confidentiality of information relating to the Essential Living WiFi where the information is not in the public domain.
Accept that the Landlord and Essential Living may hold and process any personal data submitted by you for validation and
statistical purposes, and for the purposes of the management of the Essential Living WiFi or for any other lawful purpose
notified to you and they may also pass the information on to other members of Essential Living or other authorised third
parties in compliance with the Data Protection Act 1998.
Ensure that any personal data submitted is accurate to the best of your knowledge, and that any changes in that personal data,
will be made known to the residents’ team at the earliest possible opportunity.
Accept that the Essential Living WiFi and the Network Connection are provided without warranty. No guarantee can be made that
the Essential Living WiFi will be uninterrupted, error free or virus free. Any representations or warranties given by any member of
the residents’ team relating to the Essential Living WiFi, express or implied, are excluded to the maximum extent permitted by law.
Meet any charges made for reconnection to the service (where appropriate).
Accept that the Landlord and Essential Living are not commercial Internet Service Providers (ISP) and as such do not operate a
compensation policy for disruptions to the Essential Living WiFi service.
You must not:
Use the Essential Living WiFi to gain, or attempt to gain, illegal or unauthorised access to data.
Pass on the Essential Living WiFi to others, whether for commercial gain or free of charge.
Simultaneously connect more than the allocated number of devices to the Essential Living WiFi.
Connect hubs, switches or wireless networking equipment to the Netgear connection provided in your apartment.
Connect machines running server operating systems or services (including for example DHCP, DNS, web servers, etc.) to the
Essential Living WiFi connection provided in your apartment.
Install or use any peer-to-peer file-sharing applications on machines connected to the Essential Living WiFi including, but not
limited to, BitTorrent, eDonkey or other equivalent software.
Cause disruption to the normal operation of the network (internal or external) or to any devices connected to it.
Use the Essential Living WiFi for any activities that bring the Landlord, Essential Living or associated agents into disrepute.
DISCONNECTION POLICY
Any misuse of the Essential Living WiFi including, but not limited to, those described above will be regarded as a serious
disciplinary matter. Misuse will result in the immediate termination of your access to the Essential Living WiFi.
The disconnection period depends upon the nature of the misuse. It may also result in the issuing of a violation notice by
Essential Living, or an investigation by the police. Charges might apply if damage occurs to the main system.
The following might be reasons for an immediate disconnection:
Viruses – a £35 reconnection charge will apply for reconnection after the third disconnection due to virus infection. There is
no defined period of disconnection – once the virus threat has been removed, reconnection can be sought immediately.
General misuse – upon detection of a suspected breach of the AUP, you will be immediately disconnected. If this is the first
breach, you will need to contact the residents’ team who will advise the reason for the disconnection and provide guidance on
how to stay within the AUP. Examples of general misuse breach include, but are not limited to, using peer-to-peer file sharing
(both encrypted & unencrypted), or CERT complaints relating to a machine connected to the Essential Living WiFi.
Copyright abuse – relates to the illegal downloading and distribution of copyrighted material irrespective of the mechanism
used to do so. This is a serious offence, and there has been substantial, international media coverage associated with this type
of activity. The law is quite specific in this area and ignorance of the illegality of this activity is not a legitimate defence.
Network abuse – examples of network abuse include, but are not limited to, port scanning, connection of hubs, switches,
wireless access points, routers and unauthorised servers to the Network Connection in your apartment. In severe cases, for
example where serious illegal activity has taken place or where repeated breaches of the conditions in this acceptable use
policy have occurred, action may be bought under the violation notices procedure. This action may result in the permanent
removal of access to the Essential Living WiFi.
DISCLAIMERS
To the extent that applicable law permits:
The Landlord and its agents, including Essential Living, bear no legal responsibility for the accuracy or comprehensiveness of
the Essential Living WiFi.
The Landlord and its agents, including Essential Living, accept no liability for, and you will not be entitled to claim against
Essential Living in respect of, any direct, indirect, consequential or incidental damages or losses arising from use of the Network
Connection, or from the unavailability of, or break in access to, the Essential Living WiFi, for whatever reason.
The Landlord and its agents, including Essential Living, shall not incur any liability to you for delay in provision of the Essential Living
WiFi as a result of an event that is beyond the reasonable control of Essential Living. This shall include such things as illness of
staff, acts of God, civil disturbance, strikes or other industrial action, war or governmental advice.